This Returns & Refunds Policy explains how returns and refunds are handled by Skincare, operated by Arsimex LLC.

Return Period

We accept eligible return requests within 14 days of the delivery date.

To be eligible for a return, the item must be:

  • Unopened
  • Unused
  • In its original packaging
  • In the same condition as received

Skincare and Personal Care Products

Due to hygiene and safety reasons, opened, used, or damaged skincare and personal care products cannot be returned unless the item arrived damaged, defective, or incorrect.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products
  • Products not in original packaging
  • Items damaged after delivery
  • Final sale or promotional items, if marked as such

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at info@arsimextrade.com.

Please include:

  • Your order number
  • A description of the issue
  • Photos of the product and packaging

After reviewing your request, we may offer a replacement, refund, or other appropriate solution.

Return Shipping

Unless the return is due to our error, such as a damaged, defective, or incorrect item, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless required by law or unless the issue was caused by our error.

Refunds

Once your return is received and inspected, we will notify you whether the refund is approved.

If approved, the refund will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

How to Request a Return

To request a return, please contact us at:

Email: info@arsimextrade.com

Please include your order number and the reason for your return request.

Contact Us

For return or refund questions, please contact:

Arsimex LLC
Email: info@arsimextrade.com